Privacy policy

1. Who We Are

Walter Colella is a licensed real estate broker and founder of Walter Real Estate, based in Punta Cana, Dominican Republic. We specialize in luxury pre-construction and completed developments in the Punta Cana and Cap Cana area. This privacy policy explains how we collect, use, and protect your personal information when you interact with our advertising, lead forms, website, or contact us directly.

2. Information We Collect

When you submit a lead form through our Facebook or Instagram advertisements, or contact us through our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Investment budget range (selected from predefined options)
• Investment timeline (selected from predefined options)
• Your message and the answers you give in the website chat assistant (for example purpose, ready or pre-construction, preferred call time)
• Basic visit information: the page you were on, how you first reached the website (for example Google, Instagram or an ad) and your approximate country

This information is provided voluntarily by you when you complete a form or reach out to us.

3. How We Use Your Information

We use your personal information exclusively for the following purposes:

• To contact you regarding real estate investment opportunities in Punta Cana and Cap Cana
• To provide you with property information, pricing, and availability that matches your stated budget and timeline
• To schedule property tours or virtual presentations
• To send you relevant market updates and new development launches, only if you have expressed interest

We will never use your information for purposes unrelated to the real estate services you have requested.

4. How We Protect Your Information

Your personal data is stored securely and is accessible only to Walter Colella and authorized members of the Walter Real Estate team directly involved in serving your inquiry. We use industry-standard measures to protect your data from unauthorized access, disclosure, or loss.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. Your data may be shared only in the following limited circumstances:

• With the specific real estate developer whose project you expressed interest in, solely to facilitate your purchase process
• With Meta (Facebook/Instagram) as part of the lead form platform functionality
• With the service providers that run this website and our client database: Netlify (website hosting and form backup), Follow Up Boss (client database) and, if you accept cookies, Google (Analytics). Some of these providers process data in the United States
• When required by law or regulation in the Dominican Republic

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or until you request its deletion. Lead form data is typically retained for up to 24 months from the date of submission.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Request deletion of your personal data at any time
• Opt out of future communications

To exercise any of these rights, contact us using the details below.

8. Cookies and Tracking

Our website may use cookies and analytics tools (such as Meta Pixel and Google Analytics) to measure advertising effectiveness and improve our services. These tools may collect anonymized browsing data. Visitors browsing from Europe see a cookie banner, and these tools load only if they click Accept; you can change your choice at any time with the “Cookie settings” link at the bottom of every page. You can also control cookies through your browser preferences. The website also stores a few small preferences in your browser, such as your language.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.